Overcoming AI’s Transparency Paradox

The transparency problem in AI is a significant issue, with 51% of business executives reporting its importance and 41% suspending deployment due to potential ethical issues. Technical complexities contribute to black box AI, as the sheer volume of data fed into ML models makes their inner workings less comprehensible. Misconceptions regarding transparency include losing customer trust, believing self-regulation is sufficient, thinking that not using protected class data eliminates bias, and fearing disclosure of intellectual property. However, adopting responsible AI practices helps establish trust with customers, enabling predictable and consistent regulation, allowing access to protected class data for mitigating biases, and ensuring transparency doesn't mean disclosing intellectual property. ML observability tools can help organizations build more transparent AI systems by transforming black box models into glass box models that are more comprehensible to human beings.