How “User Success” Helps Us Become the Most Active Slack Community

In just 7 months since its first product release, Airbyte has grown to become the most active Slack community of data professionals in the field of data integration. The company now boasts over 1,000 users and 115,000 messages exchanged within their community. Their focus on user success is a key factor in this rapid growth, with a remote-first team spread across multiple time zones to ensure prompt support for users worldwide. Airbyte's commitment to transparency extends to sharing internal project information and company handbooks, further fostering trust and engagement within the community. The company has also announced two new milestones: hiring their first developer advocate and user success engineer, both of whom will contribute to enhancing the overall user experience and support for Airbyte's open-source platform.