Better supporting our contributors and active users

Airbyte, an open-source data integration engine, has announced significant changes in its support approach due to the rapid growth of its user community. The company is promoting self-serve and self-help on Slack and Discourse by splitting channels into specific topics and introducing an AI bot named Kapa for assistance. Additionally, Airbyte will offer daily office hours for users who need help resolving issues they cannot resolve independently. The support team will now focus more on addressing community pull requests (PRs) and unlocking the contributor program with financial rewards for contributors. Furthermore, Airbyte is introducing its first premium support package for open-source active users, offering various levels of support and SLAs. The company plans to offer licensed features in the future, such as SSO, Role-Based Access Control, Automated Schema Change Handling, Column Selection, Checkpointing, Stream Parallelization, and more. These changes aim to accelerate progress on the platform with an improved contributor experience while providing premium support to companies that want to power their production pipelines with Airbyte.