Spectrum Labs: Establishing a New Frontier for Drama-Free Online Communities

Tiffany Xingyu Wang, Chief Strategy Officer at Spectrum Labs, discusses the importance of creating safe online communities to prevent negative user experiences that can impact brand equity and stakeholder investments. She highlights the complexity of monitoring content and emphasizes the need for moderation engines to understand platform guidelines. Wang also talks about the role of real-time engagement platforms like Agora's in enabling people to interact virtually through audio, live video streaming, and chat. She mentions that consistent enforcement of community guidelines is crucial to protect users from harm and maintain brand safety. Spectrum Labs provides a contextual AI approach for content moderation, identifying over 40 disruptive behaviors in various languages and ensuring optimal effectiveness. Wang believes companies should invest in Safety by Design to differentiate their brands and protect their revenues.