World-Class Support for Building Real-Time Communication (RTC) Experiences

Agora's real-time communication (RTC) provider offers high-quality customer support, which is deeply intertwined with its partnership model. The company's support team won the prestigious Gold Globee Award for consistently delivering unparalleled technical support globally to diverse clients. Agora's support team has helped customers achieve their RTC goals by providing comprehensive onboarding training, benchmark test results, industry insights, and AI-features to implement real-time speech-to-text functionality. The team also worked with customers to integrate and launch media gateway, cloud player, cloud recording, video content moderation, AR facial effects, CDN, and Online KTV. Agora provides 24x7 support from different locations and named support resources with backups, ensuring timely problem-solving and a dedicated support channel via Slack and phone hotline. The company's commitment to providing exceptional RTC customer support relies on prioritizing empathy, clear communication, timely responses, leveraging analytics to personalize responses, ongoing training, and a culture of customer satisfaction that is valued throughout the organization.