Service Level Indicator: A Comprehensive Overview

A Service Level Indicator (SLI) is an essential tool used by businesses to evaluate the performance of their services against established benchmarks or metrics. SLIs help maintain high service delivery standards and enable teams to preemptively mitigate any performance issues. Key components of SLIs include metric definition, thresholds and targets, data collection, and reporting and monitoring. Effective SLIs are critical for sustaining high service quality and supporting long-term business growth.