Navigating the Video Call API Landscape: Support

The article delves into the importance of vendor support when integrating an audio/video SDK and provides a comparative analysis of Agora, Twilio, Jitsi (JaaS), Zoom, and 100ms in terms of their support plans. It highlights that while features offered by these platforms are important, continued vendor support is crucial for deployment and implementation. The article also discusses the role of Technical Account Managers (TAMs) and Customer Success Engineers (CS engineers) in guiding customers through integration challenges. Furthermore, it explores how different vendors handle Service Level Agreements (SLAs), channels of communication, and support costs.